China Travel Assistant

Payment, Transport & Survival Guide

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中文 CN
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🆘 Emergency numbers

Tap to call. Free from any phone, no SIM needed for 110/120/119.
Traffic accident 122
Tourist hotline 12301
Immigration / visa issues 12367
Citizen hotline (has English) 12345

🛂 Lost your passport?

Don't panic — it's fixable. Do these in order:
1
Go to the nearest police station (派出所) and report the loss. Get a loss report receipt — you need it for the next steps.
2
Contact your embassy/consulate (see Embassy contacts below). They issue an emergency travel document, usually in 1–3 days.
3
Bring the emergency document + police receipt to the local Exit-Entry Bureau (出入境管理局) within the required time to get a visa/exit permit.
4
Tip: always keep a photo of your passport + visa on your phone and in your email. Hotels can register you with a copy.
Show this to police
I lost my passport. I need a loss report.
我的护照丢了,我需要开一份报案回执。
Wǒ de hùzhào diū le, wǒ xūyào kāi yī fèn bào'àn huízhí.

🏥 Medical emergency

Serious? Call 120 first. Not urgent? Go to a hospital ER (急诊) directly.
Show at hospital / pharmacy
Please take me to the emergency room. / I feel sick here.
请带我去急诊。我这里不舒服。
Qǐng dài wǒ qù jízhěn. Wǒ zhèlǐ bù shūfu.

📵 Phone lost or stolen?

Your money is in that phone — freeze accounts FIRST, report later.
1
Borrow any phone. Call Alipay 95188 → freeze your account. Call WeChat Pay 95017 → freeze it too.
2
Call your SIM carrier to freeze the number: China Mobile 10086 / Unicom 10010 / Telecom 10000.
3
Report to police (110 or nearest station) — the report helps with insurance and SIM replacement.
4
Replace SIM at a carrier store with your passport; log back into Alipay on a new phone with your passport number.
Show to a stranger to borrow a phone
My phone was stolen. Can I borrow yours to make a call?
我的手机被偷了,能借您的电话打个号码吗?
Wǒ de shǒujī bèi tōu le, néng jiè nín de diànhuà dǎ ge hàomǎ ma?

⚠️ Classic tourist scams

Friendly strangers with perfect English near tourist spots are the #1 red flag.
Show when you feel cheated
This price is wrong. I'm calling the police.
这个价格不对,我要报警了。
Zhège jiàgé bù duì, wǒ yào bàojǐng le.

👮 Police check or ID issue

🚄 Missed your train / wrong station?

Show at ticket window
I missed my train. I want to change to the next one.
我误车了,想改签下一班。
Wǒ wùchē le, xiǎng gǎiqiān xià yī bān.

Embassy contacts (Beijing) 各国驻华大使馆电话(北京)

Save YOUR country's number before you travel. Consulates in Shanghai/Guangzhou/Chengdu have different numbers.

🇺🇸 United States010-8531 3000
🇬🇧 United Kingdom010-5192 4000
🇩🇪 Germany010-8532 9000
🇫🇷 France010-8531 2000
🇨🇦 Canada010-5139 4000
🇦🇺 Australia010-5140 4111
🇯🇵 Japan010-8531 9800
🇰🇷 South Korea010-8531 0700
🇸🇬 Singapore010-6532 1115

Numbers verified Oct 2024 — always double-check on your embassy's official site.

🧭
Trip Guard — wrong airport / missed flight alarm Enter your departure, we check your location against it

My departure 我的出发信息

Stored only on this device. No account needed.

Missed it? How to rebook (改签) 误机/误车了?改签流程

✈️ Flights

1
Fastest: call your airline or use its app → "Change ticket / 改签". Under 2h to departure, phone beats app.
2
Booked via Trip.com / Ctrip / other agent? You must change it in THAT app — the airline can't touch agent tickets.
3
Cost = change fee + fare difference (varies by fare class; some flexible fares are free).
4
Already at the airport? Go straight to your airline's counter — they handle same-day changes on the spot.

Airline hotlines

Air China 国航95583
China Eastern 东航95530
China Southern 南航95539
Hainan Airlines 海航95339
Xiamen Air 厦航95557
Sichuan Airlines 川航95378
Spring Airlines 春秋95524
Juneyao 吉祥95520

🚄 Trains

🧳
Before You Fly Tick things off as you go — your progress is saved on this device

Departure Checklist 出发清单

0/16
📄 Documents
Passport valid for 6+ months with blank pages
Confirmed visa status: visa-free entry / 240-hour transit / visa — check the official policy for your nationality
Printed first-night hotel booking + return ticket (hotels may ask)
Travel insurance that covers medical treatment in China
💰 Money
Two cards from DIFFERENT networks (e.g. Visa + Mastercard) — if one fails, the other usually works
Told your bank you're traveling to China (avoids fraud blocks)
~¥500–1000 cash for arrival day (taxi, SIM, snacks)
📱 Apps — install BEFORE you lose Google Play
Alipay — register + verify your card at home, not at the airport
WeChat — many restaurants and shops ONLY take WeChat Pay
Amap (高德地图) — best walking/transit directions in English
DiDi — taxi app, accepts foreign cards
Translation app with Chinese offline pack downloaded
VPN installed & tested (only needed with a local SIM — see FAQ)
🛬 Arrival day
eSIM activated before takeoff (roaming data = Google/WhatsApp still work)
Hotel address saved in CHINESE — show it to any taxi driver
Screenshot of first-night plan: airport → hotel route

FAQ — questions travelers actually ask 常见问题

Why does my card keep failing in Alipay? ▾

Common causes: (1) your bank blocks 3-D Secure from China — call your bank; (2) some Visa cards fail while Mastercard works (or vice versa) — try the other network; (3) one card can only be linked to ONE Alipay account ever — if it was used before, that's why. Workaround: have a friend send you a small red packet and pay from balance.

Do I need a VPN? Will Google / WhatsApp / Instagram work? ▾

It depends on your SIM: (1) International roaming eSIM / your home SIM roaming → traffic exits via your home carrier, so Google, WhatsApp, Instagram, YouTube all work WITHOUT a VPN. (2) A local Chinese SIM or hotel Wi-Fi → those apps are blocked, you need a VPN installed BEFORE arrival. Most travelers pick the roaming eSIM for this reason — see the Cards tab.

How do I get a taxi? Can I use DiDi with a foreign card? ▾

Yes — DiDi's international version accepts Visa/Mastercard/PayPal. Register with your foreign number + email. At airports, follow the '网约车' (ride-hail) signs to the pickup zone. Street taxis: always ask for the meter (打表); if the driver refuses, walk away or say '我要报警了' (see SOS).

How do I buy train tickets with a foreign passport? ▾

Three ways: (1) 12306 app — register with passport, one-time online verification takes up to 24h, do it before your trip; (2) Trip.com — easiest for foreigners, small booking fee; (3) station ticket window with your physical passport. Boarding: use the manual gate with your passport, no paper ticket needed.

Is tap water safe? What about toilets? ▾

Tap water: NO — drink bottled water (all convenience stores sell it) or boiled water; hotels provide a kettle. Toilets: many public toilets are squat-style — carry tissue paper, as it's often not provided. Malls and hotels usually have Western toilets.

Plugs, voltage and tipping? ▾

Power: 220V, sockets are Type A (flat), C (round) and I — most phone/laptop chargers work with a simple adapter, no converter needed. Tipping: NOT expected anywhere in China — restaurants, taxis, hotels. Don't tip, it causes confusion.

💡
Recommended: Alipay / WeChat / Nihao Link a foreign card before arrival

⚠️ DO NOT set up just ONE app ⚠️ 不要只装一个!

Some small vendors (temples, bike rentals, noodle shops) only accept WeChat. Others only accept Alipay. You MUST set up BOTH before you arrive — don't get stuck at a stall with no way to pay.

Can I pay with a foreign card? 境外银行卡能用吗?

✓ Verified — Oct 2024: Visa, Mastercard, JCB, and Amex work at major hotels, chain restaurants, and large malls in Tier-1 cities. Small shops, street food, taxis, and local transit generally do not accept foreign cards.

Source: PBOC (People's Bank of China) & card network statements

Mobile payment setup 移动支付开通指南

Mobile payment is used everywhere — from vending machines to luxury stores. You can link a foreign credit/debit card to both major apps.

Alipay (支付宝) — set up FIRST, 5 min ▾
Start in your HOME country, on Wi-Fi — you'll need to receive an SMS from your bank.
1
Download Alipay (blue icon). At sign-up choose 「International Version」 when asked — NOT the mainland version. Then register with YOUR phone number including country code (+1 / +44 / +81). No Chinese number needed.
2
Bottom-right tab 「Me / 我的」 → 「Bank Cards / 银行卡」 → 「Add Card +」 → choose 'International Card' if prompted → type in your Visa / Mastercard / JCB / Amex / Discover number. Billing address = the address on YOUR CARD STATEMENT (your home address, not a China address).
3
Your bank sends a verification code by SMS — type it in. If it fails: try your OTHER card (see FAQ for why cards fail).
4
Identity check: app asks for your PASSPORT photo + a 5-second face scan. Do it now, not at the shop counter.
5
Test it: buy a ¥3 bottle of water at a convenience store (see 'How to pay' below). If it works, you're set.
✓ Fees & limits — Oct 2024: Fee (in yuan): ¥200 or less — no fee. Over ¥200 — 3% of the full amount, shown before you confirm. Limit (in US dollars, regulators' cap, per person): ~US$5,000 per transaction, ~US$50,000 per year. Policies change — the app always shows fees before you pay.
WeChat Pay (微信支付) — set up SECOND ▾
Many restaurants, taxis and shops accept ONLY WeChat Pay — set this up as well, it takes 3 minutes.
1
Download WeChat (green icon), register with your foreign phone number + country code.
2
First-time: 「Me / 我」 → 「Services / 服务」 (may say 'Pay and Services') → 「Wallet / 钱包」 → activate it: set region to Chinese Mainland, fill in your PASSPORT identity info, set a 6-digit payment password.
3
In 「Wallet / 钱包」 → 「Bank Cards / 银行卡」 → 「Add a Bank Card / 添加银行卡」 → enter your Visa / Mastercard details (some versions: 「信用卡/扣账卡 / Credit-Debit Cards」 → 「新增卡 / Add Card」 — same entry). IMPORTANT: use a PHYSICAL card — virtual and prepaid cards are rejected. Billing address = your card statement address at home.
4
Your bank sends an SMS code — type it in. Face scan / passport photo if it asks. Test with a small purchase the same way as Alipay.
5
Fees: same rule as Alipay — free under ¥200, ~3% on the full amount over ¥200. Limits may be lower than Alipay on some cards.
Nihao Pay (你好支付) — New 2024 option ▾
Nihao is a dedicated payment app for foreign visitors. No Chinese phone number required.
  • Download before arrival and top up with foreign card
  • Works wherever Alipay/WeChat are accepted
  • Available on iOS App Store and Google Play
⚠ Not all cards work: Some foreign-issued cards (especially debit cards and regional banks) fail to link. Visa and Mastercard credit cards from major banks have the highest success rate.

How to actually pay at a shop (only 2 ways) 到店怎么付——只有两种情况

Every payment in China is one of these two. Learn both in 1 minute.

Situation 1 — THEY scan YOU (street stalls, small shops, taxis) Open Alipay → tap 「Pay / 收付款」 on the home screen → a QR code with a blue stripe appears → let the vendor scan it. Done — no amount typing, it deducts automatically.
Situation 2 — YOU scan THEM (restaurants, chains, vending machines) Open Alipay → tap 「Scan / 扫一扫」 (top-left of home screen) → point at THEIR QR code (menu table sticker or counter screen) → the amount is pre-filled, or you type it → confirm with face/fingerprint. Done.
⚠ How to tell which situation: Their QR is PRINTED (paper on the counter/table) → YOU scan it (Situation 2). No QR visible → show YOUR code (Situation 1). When confused: just open 「收付款」 and show your screen — the vendor will tell you what to do. The communication card below (Phrases tab) helps.

WeChat works the same way: tap 「+」 (top-right of chat list) → 「Scan / 扫一扫」 to scan them, or 「Pay / 收付款」 to show your code.

Cash: still useful? 现金还有用吗?

Yes — carry some cash as backup. RMB (CNY) cash is always accepted everywhere and is essential for small vendors, older shops, or if your phone dies.

Verified typical prices 已核实常见价格

Prices in CNY (¥). Verified as of Oct 2024 in Shanghai / Beijing.

Bottle of water (500ml)
convenience store
¥2 – 3 ✓ Oct 2024
Bubble tea / milk tea
chain stores
¥15 – 28 ✓ Oct 2024
Noodle meal (casual)
local noodle shop
¥22 – 45 ✓ Oct 2024
Restaurant (mid-range)
per person, sit-down
¥80 – 200 per person
Metro ride (Shanghai)
distance-based
¥3 – 10
Taxi starting fare (Shanghai)
first 3 km
¥14 / ¥18 day / night rate
Didi ride (5–10 km)
Uber equivalent
¥18 – 45
Coffee (Starbucks)
grande size
¥32 – 45
↗ Cross-checked with Numbeo & local sources

Payment FAQ — life-saving info 支付常见问题——救命信息

💳 Fees: Transactions under ¥200 are FREE. If over ¥200, a 3% fee applies (shown before you pay). For large purchases, use cash or a physical credit card at big malls instead.
📞 SMS fails or account locked? Call WeChat Pay English Support: +86 571 2688 6000 (Operating hours: 8:30 AM Beijing Time). For Alipay issues, call 95188 then press 0 for English.
🇭🇰🇲🇴 Transiting in Hong Kong or Macau? Don't panic if Mainland Alipay / WeChat Pay don't work there. They will start working normally once you cross the border into Mainland China.

Official verification links 官方核实入口

Shanghai Quick Facts 上海速览

✓ Visa-free for 24 countries (15 days) Population: ~25M Time: UTC+8 Currency: CNY (¥)

Top attractions 热门景点

The Bund (Waitan) 外滩
Iconic waterfront skyline view
Free ✓ Oct 2024
Oriental Pearl Tower 东方明珠
Pudong landmark observation decks
¥220 – 299 varies by deck
Yu Garden 豫园
Classical Chinese garden + bazaar
¥40 garden only · bazaar free
Shanghai Museum 上海博物馆
Art & artifacts (People's Square)
Free booking required
Nanjing Road 南京路
Famous pedestrian shopping street
Free
Xintiandi 新天地
Shikumen architecture + dining
Free
Disneyland Shanghai 上海迪士尼
Full-day theme park
¥475 – 719 peak / off-peak
↗ Shanghai Municipal Tourism Administration

From the airport 机场交通

Pudong International (PVG)

Maglev Train
¥508 min to Longyang Rd
Metro Line 2
¥8 – 9~70 min to center
Taxi to city center
¥150 – 220~45–60 min

Hongqiao (SHA)

Metro Lines 2/10/17
¥4 – 7direct to center
Taxi to People's Square
¥50 – 80~30 min

Where to stay 住宿推荐

💰 Budget

  • Hostels (Jing'an) — ¥80–150/night
  • Capsule hotels — ¥60–100

💼 Mid-range

  • Business hotels — ¥300–600
  • French Concession — ¥500–800

✨ Luxury

  • Pudong Lujiazui 5-star — ¥1,200+
  • The Bund waterfront — ¥1,500+

📍 Best areas

  • People's Square (central)
  • Jing'an Temple (convenient)
  • French Concession (charming)

Food tips 美食贴士

⚠ Tap water: Do NOT drink tap water directly. Buy bottled water (¥2–3) or boil first.

⚠️ Warning: Name confusion! 警告:地名容易买错票!

Zhangjiajie sounds similar to several other Chinese place names. Double-check your tickets!

These are NOT the same place! 这些不是同一个地方!

张家界
Zhangjiajie · Hunan
≠
张家口
Zhangjiakou · Hebei
张家界
Zhangjiajie · Hunan
≠
张家港
Zhangjiagang · Jiangsu
张家界西
Zhangjiajie West (main)
≠
张家界
Zhangjiajie Station (old)
How to avoid mistakes:
  • Always check the Chinese characters, not just pinyin
  • Confirm the province: Hunan (湖南) = correct
  • Arrive at Zhangjiajie West (张家界西) for high-speed trains

Getting to Zhangjiajie 如何到达

By high-speed rail

Changsha → Zhangjiajie West
¥185 – 585 2nd/1st/business · ~2.5h
Shanghai → Zhangjiajie West
¥520 – 1,650 ~6.5–8h
Beijing → Zhangjiajie West
¥650 – 2,050 ~7.5–9h

By air

Zhangjiajie Hehua Airport (DYG)
Flights from major cities

Flight time: ~2h from Shanghai, ~2.5h from Beijing, ~1h from Changsha

Park tickets & passes 景区门票

Wulingyuan Scenic Area
4-day pass · includes shuttle buses
¥228 ✓ Oct 2024
Bailong Elevator (one way)
World's tallest outdoor elevator
¥72
Tianmen Mountain
Cable car + glass skywalk
¥278 – 318 varies by route
Grand Canyon Glass Bridge
World's longest glass bridge
¥259
⚠ Book in advance! Popular attractions sell out, especially during holidays. Book 2–3 days ahead on official WeChat mini-programs or Trip.com.

Tips for visiting 游览建议

Zhangjiajie phrase cards 张家界沟通卡

At the ticket counter
One adult ticket for Wulingyuan, please.
一张武陵源的成人票。Yī zhāng Wǔlíngyuán de chéngrén piào.
Confirming train station
Is this train going to Zhangjiajie West? I don't want Zhangjiakou.
这趟车是去张家界西吗?我不去张家口。Zhè tàng chē shì qù Zhāngjiājiè Xī ma? Wǒ bù qù Zhāngjiākǒu.

SIM & eSIM options 电话卡与eSIM

✓ Why you need a Chinese number: SMS verification codes are required for Alipay, Didi, food delivery, and many apps. A data-only eSIM won't work for that.

Major carriers 三大运营商

China Mobile 中国移动
Largest network, best rural coverage
from ¥50 / 30 days ~20GB data
China Unicom 中国联通
Good 5G in cities, often cheaper
from ¥40 / 30 days ~20GB data
China Telecom 中国电信
Solid coverage, competitive plans
from ¥45 / 30 days ~20GB data

How to buy 购买方式

1
At the airport: All major airports have carrier kiosks in arrivals. Bring your passport. ¥50–200 for tourist plans.
2
At a carrier store: Find carrier stores. Staff may not speak English — use phrase cards below.
3
eSIM (before arrival): Buy tourist eSIM online and activate before arrival. Data-only — no local number.
⚠ Real-name registration required: By law, all SIM cards must be registered with a passport. You cannot buy an anonymous SIM in China.

eSIM comparison eSIM对比

✓ Best for short trips + data only. No physical card — activate instantly on eSIM-compatible phones.
Airalo — 7 days / 10GB
~$12–18 USDdata only
Nomad — 15 days / 15GB
~$20–28 USDdata only
Holafly — 30 days / unlimited
~$35–45 USDfair use applies

VPN & blocked apps VPN与被封应用

⚠ Google, WhatsApp, Instagram, X/Twitter, Gmail are blocked. You need a VPN to access them behind the Great Firewall.

Note: VPN regulations are complex. Research current status before travel.

At the carrier store 营业厅沟通卡

Buying a SIM
I'd like a tourist SIM card with data, please.
你好,我想买一张游客用的电话卡,要有流量的。Nǐ hǎo, wǒ xiǎng mǎi yī zhāng yóukè yòng de diànhuà kǎ.
Passport check
Here is my passport for registration.
这是我的护照,用来实名登记。Zhè shì wǒ de hùzhào, yòng lái shímíng dēngjì.
Ask about plans
What data plans do you have for 30 days?
请问30天的流量套餐有哪些?Qǐng wèn sānshí tiān de liúliàng tàocān yǒu nǎxiē?

Communication cards 沟通卡

Tap 🔊 to hear pronunciation, or 📋 to copy Chinese text.

Airport Wi-Fi
I just landed and don't have a Chinese number. How do I connect to the airport Wi-Fi? Could you help me set it up?
你好,我刚下飞机,没有中国手机号。请问机场的WiFi怎么连?可以帮我弄一下吗?Nǐ hǎo, wǒ gāng xià fēijī, méiyǒu zhōngguó shǒujīhào. Qǐngwèn jīchǎng de WiFi zěnme lián? Kěyǐ bāng wǒ nòng yīxià ma?
Borrow hotspot
I have no internet and can't connect to Wi-Fi. Could you share your mobile hotspot with me for 2 minutes?
你好,我刚下飞机手机没网,连不上WiFi。可以借您的手机开个热点让我连一下吗?只需要2分钟!Nǐ hǎo, wǒ gāng xià fēijī shǒujī méi wǎng, lián bu shàng WiFi. Kěyǐ jiè nín de shǒujī kāi gè rèdiǎn ràng wǒ lián yīxià ma? Zhǐ xūyào liǎng fēnzhōng!
Greeting
Hello
你好。Nǐ hǎo.
Thank you
Thank you
谢谢。Xièxie.
No / Decline
No, thank you
不用了,谢谢。Bù yòng le, xièxie.
Asking price
How much is this?
这个多少钱?Zhège duōshao qián?
Ordering food
I'd like to order this, please.
我要点这个。Wǒ yào diǎn zhège.
Ask for directions
Where is the metro station?
请问地铁站在哪里?Qǐng wèn dìtiě zhàn zài nǎlǐ?
I don't understand
Sorry, I don't understand. Do you speak English?
不好意思,我听不懂。你会说英语吗?Bù hǎo yìsi, wǒ tīng bù dǒng. Nǐ huì shuō Yīngyǔ ma?
Payment
Can I pay with Alipay / card / cash?
可以用支付宝/银行卡/现金吗?Kěyǐ yòng Zhīfùbǎo / yínháng kǎ / xiànjīn ma?
Ask for bill
Check, please.
买单。Mǎi dān.
Emergency
Please call the police / ambulance.
请帮我叫警察/救护车。Qǐng bāng wǒ jiào jǐngchá / jiùhù chē.

Emergency numbers 紧急电话

Police
110
Ambulance
120
Fire
119
General hotline
12345

Translation tools 翻译工具

💬
Community & Feedback Report a problem or share your travel tips

Report a problem 反馈网站问题

Wrong price? Outdated info? Something broken? Tell us.

✓

Thanks! We got it.

We review every report and update the page.

Share your travel tip 分享旅游心得

Found a trick that saved you money or time? Help the next traveler.

✓

Tip received!

We publish new tips after a quick review.

Traveler tips 游客心得墙

Payment Shanghai
If Alipay rejects your foreign card, try a card from a different bank — Visa from some banks fails while Mastercard works, and vice versa.
Transport Shanghai
Skip the airport taxi queue after 11pm — Didi pickup is at the same arrivals level and usually half the wait.
Zhangjiajie Hunan
Enter Wulingyuan from the Forest Park gate, not the main gate — same ticket, far fewer tour groups before 9am.
Disclaimer: Prices are reference only. Check official channels. Information on this page is for general guidance only and was last updated in October 2024.
免责声明:价格仅供参考,请以官方渠道为准。本页面信息仅供一般性指导,最后更新于2024年10月。